Scratches Happen

Accidents, rough weather, road work, daily wear and tear and beyond — however your vehicle was scratched, we have the expertise and tools to erase the damage.

Just as there are varying degrees of burns, there are different levels of vehicle scratches. But there’s no scratch too minor or too severe for our team! We use specialized equipment and processes to restore:

  • Clear coat scratches (superficial scratches)
  • Primer scratches (the layer below the clear coat)
  • Paint scratches (hard, severe scratches)
  • Spider web scratches
  • Swirl marks
  • Clear coat haze
Scratches happen

Our scratch repair services can erase any minor or major damage to your vehicle’s paint job, from simple clear coat scratches to deeper paint or spider web scratches. This service is available at the following locations:


We'll Take Care of It All

We have the expertise and resources to get you back on the road quickly and safely.

  • Scratch Repair for All Makes & Models
    We work with all makes and models of vehicles, including foreign and domestic trucks and vans.
  • Stress-Free Claims
    With long-standing relationships with all insurance providers, we facilitate the claims process for you.
  • Key Collision Guarantee
    All scratch repair and finishing work is guaranteed for as long as you own the vehicle.
  • Highly Certified Technicians
    Our technicians are the best in the business and hold the most up-to-date industry certifications.

Our Process

Here’s what you need to know during the complete collision repair process.
QC Check

Insurance & Communication

Most insurance carriers are open 24/7, which means you can file a claim after hours or on the weekends. Contact your local Key Collision to schedule an appointment. Appointments are required.

When you leave your vehicle at one of our locations, we will require (and help) you to remove everything inside your vehicle. The paperwork will include an authorization to repair and limited power of attorney. We will also discuss the terms of vehicle payment, including your insurance deductible. If you need a rental car, we work directly with Enterprise.

We also encourage our customers to opt for text message updates as we have found it’s the most efficient means of communication. We will alert you as to where your car is in the repair process and contact you via text with any questions.

STEP 2: Planning

Vehicle Disassembly & Your Repair Plan

We use a structured approach to evaluate the damage to your vehicle on a part-by-part basis, including electrical scanning of the vehicle’s systems to uncover any underlying issues. After disassembling your vehicle to inspect for full damage, we create a thorough blueprint detailing everything that will happen during the repair process. All of this takes between 1–3 hours.

We’ll submit the repair plan to your insurance company after the disassembly and blueprint process is complete to expedite the approval. Your insurance company will approve the plan and any additional estimates, if necessary. Once we’re in agreement, we order the necessary parts and begin repairs.

STEP 3: Repair
STEP 1: Planning

The Repair Process

In most cases, we begin repairs immediately — even before the new parts arrive. This process includes both computerized measuring of any structural damage and mechanical repairs. The timeline will depend on the extent of the damage, but we will keep you informed every step of the way while we use the most up-to-date technology and equipment to provide the best possible repairs. We also use Mirka dust-free sanding systems for safe, efficient repairs and the health of our technicians.

STEP 4: Paint
STEP 2: Repair

Our Full-Service Paint Shop

After your vehicle is repaired, it will visit our full-service paint shop. We have chosen manufacturer-approved BASF automotive paints for their high quality and environmental friendliness. To protect the new paint and make your vehicle shine, our I-CAR, BASF and ASE certified technicians apply resilient finishes and glosses.

STEP 5: Reassembly
STEP 3: Paint

Vehicle Reassembly

We take great care in reassembling your vehicle, including the use of AirPro Diagnostics systems. Because Key Collision uses AirPro Diagnostics, we have access to the OEM software with the most up-to-date information available. This ensures that repairs can happen directly at Key Collision, which means a faster turnaround time than many other repair shops. At this point, you will receive a text message telling you where we are in the process, including an estimated time frame for completion. After the reassembly process is complete, we wash, clean and vacuum your vehicle.

STEP 6: QC Check
STEP 4: Reassembly

Quality Control Check

Our quality control department performs a thorough part-by-part inspection.

STEP 7: Pickup
STEP 5: QC Check

Vehicle Pickup, Payment & Repair Review

We will contact you by text message and follow up by phone that your vehicle is ready. We will also confirm payment to ensure vehicle pickup goes smoothly. Upon arrival, one of our staff members will review the repairs of your vehicle carside. If you’re using an Enterprise rental car, we’ll take care of its return.

STEP 8: Warranty
STEP 6: Pickup

Lifetime Warranty

Rest assured that you can feel confident in your repairs. Our work is guaranteed in writing for as long as you own the vehicle.

STEP 7: Warranty

Did You Know?

In New England, you have the right to choose where you receive repairs — no matter what your insurance company says.

Frequently Asked Questions: Scratch Repair & Removal
What kind of scratches can you fix?

Just as there are varying degrees of burns, there are different levels of vehicle scratches.

Read More
How much does it cost to fix scratches?

Cost will depend on the severity or complexity of the scratch, but smaller scratch repairs start at $50.

Read More
Can I fix scratches myself?

While there are plenty of DIY scratch repair kits on the market, there’s no guarantee that you’ll be able to match your car’s paint color exactly, or that the cover-up won’t wear off.

Read More
Will you be able to match my vehicle’s color?

Our full-service paint shops use precise manufacturer color matching to make damaged vehicles look brand new again.

Read More
View All FAQs

Proudly Serving Northern New England and Beyond

No matter the make or model of your vehicle, the expert staff at our 11 convenient collision centers will get you back in the driver's seat.