Fenders are one of the most frequently damaged parts of a vehicle and fender benders are one of the most common types of accidents.
Just like bumpers, fenders play an important role in the construction of a vehicle. They are a metal structure designed to protect the tires, wheel wells and related sections of the vehicle frame. In a fender bender with another vehicle, it is common for there to be damage to both the fender and the bumper. Non-collision fender damage, like shopping cart dents or door frame dings, is also very common.
Our team of technicians will examine both the cosmetic and structural damage to your fender during a quick, free estimate. We use a thorough evaluation process to determine the full extent of the damage, whether it’s just a few minor scratches or structural damage behind the fender.
Minor scratches can usually be repaired through buffing, sanding or painting, while dent removal may require specialized equipment or paintless dent repair. Severe fender damage may require complete replacement.
Fender damage is common, but don’t let that slow you down — we provide complete structural and cosmetic fender repair for your vehicle, regardless of make or model. This service is available at the following locations:
We want you to feel confident in our work. That’s why all repairs are guaranteed in writing for as long as you own your vehicle.
The teams at all of our locations hold the latest industry certifications and have experience working on all makes and models of vehicles.
Whether local or national, we will work directly with your insurance company to streamline the repairs process and get you back on the road. We are also a direct repair shop for many of the leading insurance providers, and we have representatives for these partners available at each Key location.
Once you file the initial claim with your insurance provider, we will handle all further communications.
See the Insurance Process
Scratches, rust and damage are no match for our BASF-certified technicians. Check out what our painting pros can do!
Our Process
Most insurance carriers are open 24/7, which means you can file a claim after hours or on the weekends. Contact your local Key Collision to schedule an appointment. Appointments are required.
When you leave your vehicle at one of our locations, we will require (and help) you to remove everything inside your vehicle. The paperwork will include an authorization to repair and limited power of attorney. We will also discuss the terms of vehicle payment, including your insurance deductible. If you need a rental car, we work directly with Enterprise.
We also encourage our customers to opt for text message updates as we have found it’s the most efficient means of communication. We will alert you as to where your car is in the repair process and contact you via text with any questions.
We use a structured approach to evaluate the damage to your vehicle on a part-by-part basis, including electrical scanning of the vehicle’s systems to uncover any underlying issues. After disassembling your vehicle to inspect for full damage, we create a thorough blueprint detailing everything that will happen during the repair process. All of this takes between 1–3 hours.
We’ll submit the repair plan to your insurance company after the disassembly and blueprint process is complete to expedite the approval. Your insurance company will approve the plan and any additional estimates, if necessary. Once we’re in agreement, we order the necessary parts and begin repairs.
In most cases, we begin repairs immediately — even before the new parts arrive. This process includes both computerized measuring of any structural damage and mechanical repairs. The timeline will depend on the extent of the damage, but we will keep you informed every step of the way while we use the most up-to-date technology and equipment to provide the best possible repairs. We also use Mirka dust-free sanding systems for safe, efficient repairs and the health of our technicians.
After your vehicle is repaired, it will visit our full-service paint shop. We have chosen manufacturer-approved BASF automotive paints for their high quality and environmental friendliness. To protect the new paint and make your vehicle shine, our I-CAR, BASF and ASE certified technicians apply resilient finishes and glosses.
We take great care in reassembling your vehicle, including the use of AirPro Diagnostics systems. Because Key Collision uses AirPro Diagnostics, we have access to the OEM software with the most up-to-date information available. This ensures that repairs can happen directly at Key Collision, which means a faster turnaround time than many other repair shops. At this point, you will receive a text message telling you where we are in the process, including an estimated time frame for completion. After the reassembly process is complete, we wash, clean and vacuum your vehicle.
Our quality control department performs a thorough part-by-part inspection.
We will contact you by text message and follow up by phone that your vehicle is ready. We will also confirm payment to ensure vehicle pickup goes smoothly. Upon arrival, one of our staff members will review the repairs of your vehicle carside. If you’re using an Enterprise rental car, we’ll take care of its return.
Rest assured that you can feel confident in your repairs. Our work is guaranteed in writing for as long as you own the vehicle.
Did You Know?
In New England, drivers have the right to choose where they take their vehicles for repairs — no matter what the insurance company says.
Services
In all but the most extreme cases, fenders can be fixed. An initial evaluation will allow technicians to determine the extent of the repairs needed.
This is dependent on the extent of the damage.
That depends on the amount and location of the damage to your fender. Minor scratches will take less time than dent removal or fender replacement. https://keycollisioncenter.
