Repairs for All Vehicle Types

No matter the make or model of your vehicle, our complete auto body collision repair services will get you back on the road in no time.

We specialize in vehicle repairs and crash-related issues including:

  • Body damage
  • Frame damage
  • Dents and scratches
  • Fenders and bumpers
  • Vandalism
  • Cosmetic repairs
  • Paint jobs (we’re a full-service paint shop!)
About-PartoftheKeyAutoGroup Family

We provide complete auto body and crash-related repairs for all types of vehicles to get you back on the road quickly and safely. This service is available at the following locations:

Repairs
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Simple Insurance Claims

We know you may have other concerns to deal with. That’s why we’re happy to alleviate some stress and coordinate the entire repair process with your insurance provider. We also offer:

  • 24-hour towing
  • Rental vehicles available through Enterprise
DentRepar-We'vegotyoucovered

We've Got You Covered

We have the expertise and resources to get you back on the road quickly and safely.

  • State-of-the-Art Facilities & Equipment
    We maintain the latest technologies in our modernized auto body shops to maximize safety and efficiency.
  • Key Collision Guarantee
    All work is guaranteed for as long as you own your vehicle.
  • Highly Certified Technicians
    Our technicians are the best in the business and hold the most up-to-date industry certifications.
Collision-We'vegotyoucovered

Our Process

Here’s what you need to know during the complete collision repair process.
1
Insurance
2
Planning
3
Repair
4
Paint
5
Reassembly
6
QC Check
7
Pickup
8
Warranty
STEP 1:

Insurance & Communication

Most insurance carriers are open 24/7, which means you can file a claim after hours or on the weekends. Contact your local Key Collision to schedule an appointment. Appointments are required.

When you leave your vehicle at one of our locations, we will require (and help) you to remove everything inside your vehicle. The paperwork will include an authorization to repair and limited power of attorney. We will also discuss the terms of vehicle payment, including your insurance deductible. If you need a rental car, we work directly with Enterprise.

We also encourage our customers to opt for text message updates as we have found it’s the most efficient means of communication. We will alert you as to where your car is in the repair process and contact you via text with any questions.

STEP 2: Planning
SEE THE KEY DIFFERENCE
STEP 2:

Vehicle Disassembly & Your Repair Plan

We use a structured approach to evaluate the damage to your vehicle on a part-by-part basis, including electrical scanning of the vehicle’s systems to uncover any underlying issues. After disassembling your vehicle to inspect for full damage, we create a thorough blueprint detailing everything that will happen during the repair process. All of this takes between 1–3 hours.

We’ll submit the repair plan to your insurance company after the disassembly and blueprint process is complete to expedite the approval. Your insurance company will approve the plan and any additional estimates, if necessary. Once we’re in agreement, we order the necessary parts and begin repairs.

STEP 1: Insurance
STEP 3: Repair
STEP 3:

The Repair Process

In most cases, we begin repairs immediately — even before the new parts arrive. This process includes both computerized measuring of any structural damage and mechanical repairs. The timeline will depend on the extent of the damage, but we will keep you informed every step of the way while we use the most up-to-date technology and equipment to provide the best possible repairs. We also use Mirka dust-free sanding systems for safe, efficient repairs and the health of our technicians.

STEP 2: Planning
STEP 4: Paint
STEP 4:

Our Full-Service Paint Shop

After your vehicle is repaired, it will visit our full-service paint shop. We have chosen manufacturer-approved BASF automotive paints for their high quality and environmental friendliness. To protect the new paint and make your vehicle shine, our I-CAR, BASF and ASE certified technicians apply resilient finishes and glosses.

STEP 3: Repair
STEP 5: Reassembly
STEP 5:

Vehicle Reassembly

We take great care in reassembling your vehicle, including the use of AirPro Diagnostics systems. Because Key Collision uses AirPro Diagnostics, we have access to the OEM software with the most up-to-date information available. This ensures that repairs can happen directly at Key Collision, which means a faster turnaround time than many other repair shops. At this point, you will receive a text message telling you where we are in the process, including an estimated time frame for completion. After the reassembly process is complete, we wash, clean and vacuum your vehicle.

STEP 4: Paint
STEP 6: QC Check
STEP 6:

Quality Control Check

Our quality control department performs a thorough part-by-part inspection.

STEP 5: Reassembly
STEP 7: Pickup
STEP 7:

Vehicle Pickup, Payment & Repair Review

We will contact you by text message and follow up by phone that your vehicle is ready. We will also confirm payment to ensure vehicle pickup goes smoothly. Upon arrival, one of our staff members will review the repairs of your vehicle carside. If you’re using an Enterprise rental car, we’ll take care of its return.

STEP 6: QC Check
STEP 8: Warranty
STEP 8:

Lifetime Warranty

Rest assured that you can feel confident in your repairs. Our work is guaranteed in writing for as long as you own the vehicle.

STEP 7: Pickup

Did You Know?

In New England, you have the right to choose where you receive repairs — no matter what your insurance company says.

Frequently Asked Questions: Collision Repair
Does collision repair come with free towing?

We offer towing services to all Key Collision customers.

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How long does a collision repair take?

When your vehicle enters our facility, we use a structured approach to evaluate the damage on a part-by-part basis, which takes between 1 to 3 hours.

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How much does collision repair cost?

The cost of a collision repair depends on the nature of the damage to your vehicle.

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Will I get a temporary vehicle to use during my collision repair?

Rental vehicles are available to all our customers through Enterprise.

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Does collision repair include repainting services?

Yes! We paint and match the damaged parts to the existing vehicle color once all structural and mechanical repairs are complete.

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Proudly Serving Northern New England and Beyond

No matter the make or model of your vehicle, the expert staff at our 11 convenient collision centers will get you back in the driver's seat.